Privacy Policy

Last Updated: 24/12/2024

Welcome to TAIL CARE SHOP LTD. This Privacy Policy explains how we, at TAIL CARE SHOP LTD, handle and protect the personal information collected from our users. Your privacy is very important to us, and we are committed to maintaining the confidentiality, integrity, and security of your personal information. This policy is compliant with the General Data Protection Regulation (GDPR) and other applicable laws.

Who We Are

Information We Collect

We may collect various types of personal data to provide and improve our services, including but not limited to:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Transaction Information: Details of purchases and orders, payment method, and payment details.
  • Technical Information: IP address, browser type, operating system, device type, and usage data.
  • Communication Data: If you contact us, we may collect details of the communication, including your contact details and any other information you provide.

How We Use Your Information

We use the personal information collected for the following purposes:

  • Order Processing and Fulfillment: To manage, process, and deliver your orders.
  • Customer Support: To provide you with customer support, respond to inquiries, and handle any complaints.
  • Improving User Experience: To understand and analyze how you use our services and improve the website’s functionality.
  • Marketing and Promotions: To send you newsletters, promotional offers, or updates about our products, if you have consented to receive such communications.
  • Legal Compliance: To comply with legal obligations and protect the rights, property, or safety of TAIL CARE SHOP LTD, our customers, or others.

Legal Basis for Processing

Under the GDPR, we rely on the following legal bases for processing your data:

  • Consent: When you provide explicit consent, such as subscribing to our newsletter.
  • Contract: When processing is necessary for the performance of a contract with you, such as fulfilling an order.
  • Legitimate Interests: When it is in our legitimate interest to process your data, for example, to improve our services and understand user preferences.
  • Legal Obligation: When processing is necessary to comply with our legal obligations.

Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. However, we may share information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers for payment processing, order fulfillment, marketing, and website analytics.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or legal process, or to protect our legal rights or the rights of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.

Data Security

We take the security of your data very seriously and have implemented measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your data.

Your Rights

Under the GDPR, you have several rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your data, subject to certain conditions.
  • Right to Restriction of Processing: You can request us to restrict how we use your data.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used format.
  • Right to Object: You may object to the processing of your data under certain circumstances.
  • Right to Withdraw Consent: If we rely on consent for processing, you can withdraw it at any time.

Exercising Your Rights

To exercise any of the above rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to your request within 30 days, as required by the GDPR.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to track your preferences and website usage. You can control cookies through your browser settings, though this may affect website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Last Updated” date at the top of this page.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • TAIL CARE SHOP LTD
  • Email: [email protected]
  • Address: Office 4155, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ

Thank you for trusting TAIL CARE SHOP LTD with your personal information. We are committed to protecting your privacy and ensuring a secure experience with our services..