Thank you for shopping with TAIL CARE SHOP LTD. We value your satisfaction and are committed to providing high-quality gemstones and pet products. This policy explains our returns and refunds process, applicable conditions, and how you can initiate a return. Please read it carefully.
Eligibility for Returns
To be eligible for a return, please ensure the following:
- Return Window: You have 14 days from the date of delivery to initiate a return.
- Condition: The item must be unused, undamaged, and in its original packaging, with any certificates or appraisals included (if applicable).
- Exclusions: Customized, modified, or specially requested items are non-returnable unless they arrive damaged or are incorrect.
How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email us at [email protected] within the 14-day return window. Include your order number, item details, and the reason for your return.
- Await Instructions: We will review your request and respond within 3 business days with instructions for returning your item.
- Pack and Ship: Safely package the item in its original packaging, including all certifications and documentation (if applicable). We recommend using a trackable shipping method for secure delivery.
- Return Address:
TAIL CARE SHOP LTD
Office 4155,
58 Peregrine Road,
Hainault,
Ilford,
Essex, IG6 3SZ
Return Shipping Costs
- Customer Responsibility: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item).
- Shipping Method: For secure return, please use a trackable shipping method. We are not liable for items lost or damaged during return shipping.
Conditions for Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. This process typically takes 5–7 business days. Refunds will be issued under the following conditions:
- Approved Refunds: If approved, your refund will be processed to your original payment method. It may take up to 10 business days for your bank or credit card provider to reflect the refund.
- Partial Refunds: In cases where the returned item shows signs of use, damage, or missing documentation, we may issue a partial refund.
Non-Refundable Items
The following items are non-refundable and non-returnable unless damaged or incorrect:
- Customized or Special-Order Items: Any gemstones or pet products that have been customized or modified at your request.
- Gift Cards and Digital Products: Any gift cards or downloadable digital products.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us at [email protected] within 48 hours of delivery. We will arrange for a replacement or refund, including any applicable return shipping costs.
Contact Information
For any questions or concerns regarding returns and refunds, please contact our customer support team:
- Email: [email protected]
- Address:
TAIL CARE SHOP LTD
Office 4155,
58 Peregrine Road,
Hainault,
Ilford,
Essex, IG6 3SZ
Changes to This Policy
We may update our Refunds and Returns Policy to reflect changes in our practices or legal requirements. Please review this policy periodically for any updates.