Terms & Conditions

Last Updated: 27/10/2024

Welcome to celestialceylongems.com. By accessing and using this website, you agree to be bound by these Terms and Conditions. Please read these terms carefully before using our services. If you do not agree to these terms, please do not use our website or services.

Overview

Website: celestialceylongems.com

Business Name: Celestial Ceylon Gems, operated under TAIL CARE SHOP LTD

Contact Email: [email protected]

Address: Office 4155, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ

Celestial Ceylon Gems reserves the right to modify, amend, or update these Terms and Conditions at any time. All changes will be effective immediately upon posting, and it is your responsibility to review these terms periodically. Continued use of the website implies acceptance of the updated terms.

Use of the Website

Eligibility: You must be at least 18 years old to purchase products from our website.

Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.

Prohibited Uses: You agree not to use our website for any unlawful or prohibited activities, including but not limited to data harvesting, hacking, or unauthorized access.

Product Information

Gemstones: Celestial Ceylon Gems offers genuine Ceylon gemstones, which are natural and subject to variations in color, clarity, and size. We strive to provide accurate descriptions and images of each gemstone, but colors may vary slightly due to display differences on individual devices.

Pricing and Availability: All product prices and availability are subject to change without notice. Prices are listed in USD and include applicable taxes unless stated otherwise. We reserve the right to limit quantities of items or refuse orders that appear to be placed by dealers, resellers, or distributors.

Orders and Payment

Order Process: When you place an order on our website, you agree to provide accurate, current, and complete information. All orders are subject to acceptance and availability.

Payment Methods: We accept major credit cards, debit cards, and other forms of payment as listed at checkout. By submitting payment details, you confirm that you are authorized to use the payment method.

Order Confirmation: After placing an order, you will receive an order confirmation email. This confirmation does not signify acceptance of your order but rather acknowledgment of receipt. We reserve the right to accept or reject any order at our discretion.

Shipping and Delivery

Shipping: We offer worldwide shipping, and delivery times vary depending on location. Shipping fees, where applicable, will be clearly displayed at checkout.

Customs and Duties: International orders may be subject to customs fees and import duties. The customer is responsible for these additional charges. Celestial Ceylon Gems is not responsible for delays caused by customs.

Delivery Time: Delivery times are estimates and not guarantees. We are not liable for delays due to circumstances beyond our control, such as carrier delays or natural disasters.

Returns and Refunds

Return Policy: If you are not satisfied with your purchase, you may request a return within 14 days of receiving the product. The product must be unused and in its original condition and packaging. Customized or specially designed items may not be eligible for return.

Refund Process: Upon receipt and inspection of the returned item, we will process your refund. Refunds will be credited to your original payment method within a reasonable time frame.

Return Shipping: The customer is responsible for the cost of return shipping unless the item received was incorrect or damaged.

Intellectual Property Rights

All content on celestialceylongems.com, including text, images, logos, and trademarks, is the property of Celestial Ceylon Gems or its content providers and is protected by intellectual property laws. Unauthorized reproduction or redistribution is prohibited.

Limitation of Liability

To the maximum extent permitted by law, Celestial Ceylon Gems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

Disclaimer of Warranties

All products and services provided by Celestial Ceylon Gems are on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website. You expressly agree that your use of our website and services is at your sole risk.

Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our website, you consent to the data practices described in our Privacy Policy.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms or your use of our website shall be resolved exclusively by the courts of the United Kingdom.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

Email: [email protected]